Frequently Asked Questions
Find answers to questions about your credit card account, billing statements, payments, managing your account online, and contacting us.
It´s easy to enroll in Online Banking. If you have your account information or Social Security number, you can sign up online right now.
You may open a Citizens savings account with any amount. Take advantage of all the seamless tools and benefits to help maintain your financial goals and balances.
Send domestic and international wires to personal or business accounts quickly and securely with Online® Wires.
Simply chat us on our live support or send us a mail: contact@citizensfg.com, visit any Citizens branch, or use the Change of Address feature of Online Banking..
In order to change a name on your account, you need to complete a new signature card.
To make a change of address and order new checks you may log into a secured Online session and submit a request.
Absolutely. You can choose Online Statements1 through Online. We'll even send you email notifications when your statements are available.
We have an established track record of deep credibility and broad expertise with more than 40 years in the student loan business. Over that time, we’ve developed a network of close relationships with college financial aid offices and other student financial aid professionals, which greatly benefits our borrowers.
Our eligibility requirements are:
U.S. citizens or permanent residents. International students can apply with a creditworthy U.S. citizen or permanent resident cosigner
The student must be enrolled at least half-time in a degree-granting program at an eligible institution. Half-time enrollment is typically 6-8 credit hours per semester and varies by school.
Please consult your school’s financial aid office for details.
Have good credit or have a qualified cosigner
Have attained the age of majority in your state of residence or if you have not met the age of majority in your state of residence, a cosigner will be required
Have no prior student loan defaults
There are no application fees for applying.
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